Terms and conditions
1. Introduction
1.1. By accessing, visiting, or using any part of the WinLegends Casino website (hereinafter referred to as the “Website”), including its subdomains, mobile applications, or registering an account, you agree to comply with these Terms and Conditions, Privacy Policy, Cookies Policy, and any other applicable rules (“Terms”).
1.2. If you do not agree with these Terms, please refrain from using the Website.
1.3. We reserve the right to update these Terms periodically. Continued use of the Website after changes indicates your acceptance of the revised Terms.
1.4. WinLegends operates under Altacore N.V. with its authorized representatives. Contact [email protected] for assistance.
1.5. The terms “you,” “your,” “user,” or “player” refer to any individual using the Website.
1.6. The term “games” includes Casino, Live Casino, Sportsbook, card games, and other offerings on the Website. We reserve the right to modify the game selection.
2. Your Account
2.1. Legal Requirements
2.1.1. By registering an account, you confirm that you are at least 18 years old or meet the legal age requirements in your jurisdiction. You are solely responsible for ensuring that participation in the services is legal in your country.
2.1.2. Registration is prohibited for residents of certain jurisdictions, including Afghanistan, Cuba, Russia, the USA, and others as listed.
2.2. Registration and Use
2.2.1. To participate in games or make deposits, you must register an account.
2.2.2. During registration, you must provide accurate and up-to-date information.
2.2.3. Account credentials, such as passwords, should be kept confidential. WinLegends is not liable for unauthorized access due to user negligence.
2.2.4. Employees and related persons are prohibited from using the Website for personal benefit. Violations will result in account closure and forfeiture of funds.
2.2.5. Accounts are non-transferable and cannot be sold or pledged to others.
2.3. Account Issues
2.3.1. If you suspect unauthorized access, notify us immediately.
2.3.2. We reserve the right to suspend or close accounts involved in fraudulent or unethical activities.
2.3.3. Two-factor authentication (2FA) is available to enhance account security.
3. Deposits and Withdrawals
3.1. Deposits
3.1.1. Deposits can be made using accepted payment methods listed on the Website. Payments must originate from accounts or cards registered in your name.
3.1.2. A deposit must be wagered at least three times before withdrawal.
3.1.3. Third-party deposits are not allowed. Violations may result in forfeited winnings.
3.2. Withdrawals
3.2.1. KYC documentation is required for withdrawal processing.
3.2.2. Withdrawals are subject to limits and processed within three business days, barring delays due to public holidays or additional checks.
3.2.3. Bonus funds cannot be withdrawn until wagering requirements are met.
3.2.4. Refunds or cancellations are not provided for gameplay-related transactions.
3.2.5. Withdrawals exceeding €20,000 may be paid in monthly installments.
4. Bonuses and Promotions
4.1. All promotions are subject to specific terms and conditions, which must be read alongside the general Terms.
4.2. Bonuses, such as free spins and cashback, are awarded to accounts and come with wagering requirements. The standard requirement is 30x for casino bonuses unless otherwise specified.
4.3. Bonus abuse, including exploiting game mechanics to unlock benefits unfairly, will result in forfeiture of winnings and account suspension.
4.4. Unused bonuses expire after 30 days unless stated otherwise.
5. Responsible Gambling
5.1. Players are encouraged to gamble responsibly. Features like account limits, self-exclusion, and access to support services are available to assist with responsible gaming.
6. Fraud and Misconduct
6.1. Fraudulent activity, including collusion, arbitrage betting, or value betting, is strictly prohibited. Accounts engaging in such behavior will be suspended, and funds will be forfeited.
6.2. Any attempt to exploit technical errors or vulnerabilities in the Website will result in immediate action, including account suspension.
7. Account Closure
7.1. Users may request account closure at any time by contacting customer support. Any remaining balance will be returned, subject to deductions for applicable fees.
7.2. We reserve the right to close accounts and refund balances at our discretion.
8. Complaints
8.1. Complaints can be submitted to [email protected]. We will make every effort to resolve issues promptly.
9. Liability
9.1. WinLegends is not responsible for losses due to downtime, technical errors, or user misuse of the platform.
9.2. In case of a system malfunction during gameplay, affected bets will be voided, and funds will be refunded.
10. Live Chat and Communication
10.1. The chat feature is for recreational use only and must not be used for offensive, defamatory, or promotional purposes. Misuse may result in account suspension.
